Terms of Service

1. Parties and Agreement

These Terms of Service ("Terms") form a binding agreement between Redline Analytics LLC, a limited liability company ("Company," "we," "us," or "our"), and the entity or individual accessing or using our services ("Customer," "you," or "your"). "Services" means the CID DCIM software-as-a-service platform, the PlutoVault portal at www.plutovault.cloud, and any associated APIs, tooling, or support provided by us.

2. Subscriptions and Plans

CID DCIM is offered on a monthly subscription basis. Current plans and pricing are listed at app.plutovault.cloud/pricing.

• Starter — $99/month, up to 200 tracked devices, one isolated environment.
• Pro — $249/month, up to 2,000 tracked devices, one isolated environment.
• Enterprise — Custom pricing, unlimited devices, dedicated support, custom domain and white-label options.

We reserve the right to change plan pricing with 30 days' written notice. Existing subscriptions will not be affected until the next renewal cycle following the notice period.

3. Payment and Billing

Subscriptions are billed monthly in advance. All payments are processed by Stripe, Inc. and are subject to Stripe's terms of service. You authorise us to charge your payment method on file on each billing date.

If a payment fails, we will attempt to collect payment for up to 7 days. After 7 days of non-payment your environment may be suspended. After 30 days of continued non-payment your environment and all associated data may be permanently deleted.

4. Refund Policy

All subscription fees are non-refundable except as required by applicable law or expressly agreed in writing. If you cancel your subscription, you will continue to have access to your environment until the end of your current billing period. No partial-month refunds are issued.

If your environment fails to provision within 24 hours of confirmed payment due to a fault on our part, you are entitled to a full refund for that billing period. Contact support@plutovault.cloud to request a refund under this provision.

5. Provisioning and Environment

Upon successful payment we will provision a dedicated, isolated environment for your exclusive use. Each environment consists of:

• A dedicated Kubernetes namespace on shared infrastructure hosted on Vultr.
• An isolated CNPG PostgreSQL cluster (3-node HA) within your namespace.
• An isolated InfluxDB bucket for time-series metrics.
• An Auth0 organisation for SSO, scoped to your environment.

Provisioning typically completes within 4–10 minutes. We target 99.9% uptime but do not guarantee any specific uptime SLA unless otherwise agreed in an Enterprise contract.

6. Acceptable Use

You agree not to use the Services to:

• Violate any applicable local, state, national, or international law or regulation.
• Store, transmit, or process data in violation of third-party rights, including intellectual property rights or privacy rights.
• Attempt to gain unauthorised access to any system, network, or data.
• Reverse engineer, decompile, or attempt to derive the source code of the Services.
• Use the Services to provide infrastructure management services to third parties on a resale basis without an Enterprise agreement.
• Transmit malware, ransomware, or other malicious code.
• Generate excessive load that materially degrades service for other customers.

We reserve the right to suspend or terminate your account immediately if we determine that you have violated this section.

7. Data Ownership and Responsibility

You own your data. All device records, configurations, metrics, and other data you input into CID DCIM ("Customer Data") remain your property. We do not claim any ownership or rights over Customer Data.

You are solely responsible for the accuracy and legality of Customer Data you store within the Services. We are a data processor acting on your instructions; you are the data controller.

We will not access Customer Data except as necessary to provide, maintain, or support the Services, or as required by law.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms. This obligation survives termination for a period of three (3) years. It does not apply to information that is or becomes publicly available through no breach of these Terms, or is required to be disclosed by law.

9. Intellectual Property

CID DCIM, PlutoVault, and all associated software, designs, logos, and documentation are the exclusive property of Redline Analytics LLC and are protected by copyright, trademark, and other laws. These Terms do not grant you any rights in our intellectual property beyond the limited right to use the Services as described herein.

If you provide us with feedback, suggestions, or feature requests, you grant us an irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

10. Cancellation and Termination

Cancellation by you

You may cancel your subscription at any time through the customer dashboard or by contacting us at support@plutovault.cloud. Cancellation takes effect at the end of your current billing period. Your environment will remain accessible until that date.

Termination by us

We may terminate or suspend your access immediately, with notice, if you breach any provision of these Terms, fail to pay fees after the grace period, or if we are required to do so by law.

Data after termination

Within 30 days of termination you may request an export of your Customer Data. After 30 days we will permanently delete your environment and all associated data. We are not liable for any loss of data following this deletion window.

11. Warranties and Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

We do not warrant that CID DCIM is appropriate for use in safety-critical or life-critical systems. You assume all risks associated with such use.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REDLINE ANALYTICS LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Redline Analytics LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your Customer Data, or your violation of these Terms.

14. Third-Party Services

The Services integrate with third-party providers including Stripe (payment processing), Auth0 (authentication), and Vultr (cloud infrastructure). Your use of those services is governed by their respective terms of service and privacy policies. We are not responsible for the acts or omissions of any third-party service provider.

15. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the customer dashboard at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute arising under these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration under the AAA Commercial Arbitration Rules, conducted in English. Each party waives any right to a jury trial.

17. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
• Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right.
• Assignment: You may not assign these Terms or any of your rights hereunder without our prior written consent. We may assign these Terms freely.
• Force majeure: Neither party will be liable for delays caused by circumstances beyond their reasonable control.

18. Contact

For legal enquiries or questions about these Terms, contact us at:

Redline Analytics LLC
Email: legal@plutovault.cloud
Website: www.plutovault.cloud